Practice Administrator

Apply using the form at the bottom of this page

16-18 hours per week
Flexible working hours/days*
Office based.
National Living wage £10.42 – £12.42 per hour depending on experience

CLOSING Friday 29th March at 5pm.
Applicants will be shortlisted for Interviews on Tuesday 2nd April. You will be notified via email by Saturday 30th March if successful. 

An exciting opportunity has arisen for a confident and dynamic individual to join our veterinary practice in West Wales as a Practice Administrator. All training needs will be met and you will be well supported in your career development. You will be supporting the team by ensuring that all paperwork is up to date and clients are kept informed. You might be working with the Practice Manager, completing the monthly billing, supporting insurance claims, covering reception, answering the phone or helping with general admin tasks. This is an exciting opportunity for someone with the right manner & a flexible, can-do attitude.

The candidate will work closely with the Practice Manager, Practice Administrator and the Directors. Confidentiality, discretion and office experience are essential. The ideal candidate will have excellent communication skills and maintain a well organised, efficient and professional attitude. They should be able to work independently, prioritising workload and demonstrate the ability to work under pressure in a busy environment, whilst keeping a warm and friendly welcome to staff and customers alike.

Key responsibilities include:

  • Billing through the IT system
  • Administration tasks
  • Processing pet Insurance claims
  • Responding to emails
  • Answering the telephone, when required
  • Providing cover for reception team 
  • Preparing client communications
  • Work with the entire team to:
    • solve problems swiftly
    • ensure processes and protocols are in place, understood and followed
  • Work with the vets and practice manager to ensure processes and protocols are in place, visible, understood and adhered to.
  • Preparing client communications 
Essential skills:

  • Confidence with computers 
  • Confidentiality
  • First rate attention to detail
  • Accurate record keeping
  • Excellent communication skills
  • Ability to work flexibly
  • Exemplary commitment to the role
  • Work well as part of a team

Desirable skills: 

  • Office experience 
  • Administrative tasks experience
  • Experience in handling animals
  • Knowledge of the agricultural sector.


A degree of flexibility is required with regards to hours. Although the working week is based around 16-18 hours Monday to Friday, ideally half days to dovetail with the other practice administrator. 

Possible hours could be:

Monday – 1pm to 5pm 
Tuesday – 9am to 5pm
Wednesday – 9am to 3pm
A total of 18 hours. 

To apply complete the form below:

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